![]() ![]() The print queue no longer works because of Windows security changes related to Print Nightmare. ![]() No print queue with this exact name is set up on the Web Print Sandbox.The print server name is longer than the supported NetBIOS name (no greater than 15 characters).The print queue was renamed on the server.The print queue was deleted from the server.This means that Web Print is not able print the job because the printer cannot be found, which can happen for a few different reasons. STATUS= Failed: Printer ‘\\PaperCutSRV01\library-color’ is currently not available. You will either need to disable Print Scripting for this printer, or rewrite the script to ignore documents when the source is Web Print. Web Print works with Print Scripting but does not support pop-up notifications. Seen to happen when a print script is enabled and requires a pop-up. STATUS= Canceled: Canceled by print policy These settings are managed for each printer in PaperCut under Printers > Filters & Restrictions. Usually this happens because the printer in PaperCut was configured this way on purpose. Print jobs may also be denied for being too large, for having too many pages, for having a disallowed file extension, or being in color or duplex. One common example is that the user has run out of balance and their account is set to restricted, which would result in the message “Denied: Not enough available credit”. PaperCut may be configured to deny print jobs for a lot of different reasons. In order to release the job, the user must release the print job after logging into a copier or a PaperCut Release Station. This means that the job has been successfully uploaded to Web Print, submitted to the printer, and is now held by PaperCut because Hold/Release or Find-Me Printing has been configured. For additional troubleshooting ideas, check out Missing Or Disappearing Print Jobs. If you’re not seeing the job after this, check to see if this issue happens without Web Print when simply printing from the server. This means that the job has been successfully uploaded to Web Print and sent to the printer. Let this article show you what each of these status messages mean and how you can get things working again. However, occasionally it doesn’t work as expected and the user might see an error message after submitting their print job. PaperCut’s Web Print allows users to send their documents to a printer with just a browser, simply by logging in and choosing the file they want to print. What does this Status message mean and how do we get documents printing?” “Help! I’m a PaperCut Administrator and my users report a specific error message when they try to submit print jobs through Web Print. ![]()
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